FREQUENTLY ASKED QUESTIONS (FAQ)

WHAT DO I NEED TO PROVIDE?

We ask that you provide us a clear area for us to set up our booth in, a table for props and access to an electrical outlet within 12ft or so of the photo booth area.

HOW MANY PRINTS COME OUT AT ONE TIME

If you choose a 2x6 template (the photo strip), 2 copies will come out after a session but if you choose the 4x6 template then ONLY 1 copy will come out after a session. The is no limit to how many sessions you can do. You can also add on unlimited prints to your package for an additional $35/ hr and print however many copies you'd like for your guests.

WHAT'S INCLUDED?

All of our photo booth packages include the basic essentials to make your event a success. We will deal with the set-up and take down, friendly on-site attendant(s) who will assist your guests throughout the entire booking time, we will also provide a variety of props we offer and a customized photo strip design to match your theme/event, many back drops to choose from, high quality photos, and all the digital images in our gallery so you can relive all the fun times from the night.

All of our 360 Video Booth packages include the basic essentials like set-up and take down, friendly on-site attendant(s) who will assist your guests throughout the entire booking time, we can also provide a variety of props we offer and a customized layout design to match your theme/event for the video, and all the videos will be hosted on our website for you and your guests to find and download.

A full list of what our packages include is also listed on our price list page.

WHAT IS AN IDLE HOUR?

An idle hour is when our booth is completely setup, but not available for use. This can be advantageous to clients who want to used to split up the rental time. Reasons for implementing an idle hour could range from a scheduled dinner/speech service (or any other time guests are less likely to use it) to having the booth completely setup at a much earlier hour before the event start time.

WHICH AREAS DO YOU SERVE?

We are currently serving a majority of the Greater Vancouver Area (Vancouver, North Vancouver, Richmond, Burnaby and Coquitlam) as well as Surrey and Delta. We may make some exceptions for other areas.

WHAT IS YOUR CHANGE/CANCELLATION POLICY?

Deposits are non-refundable but if you wish to postpone your booking till a later date, we will hold on to your deposit and apply it to the new date of your choice that is subjected to availability . Requests to make a date change of the event must be received by email or in writing at least 30 days before the event or else a new deposit will need to be made.